Who provides CHNGE?
CHNGE Life is provided by KAB Group Ltd, company number 16964841, registered in England and Wales. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. For account help, complaints or cancellation, email info@chnge.life.
The service and your information
CHNGE is a browser-based career workspace for finding and assessing jobs, keeping a career profile and preparing application documents. You need an internet connection and a current web browser. AI suggestions and vacancy information can be incomplete or incorrect. Check documents, job details and assumptions before relying on them or submitting an application. CHNGE does not guarantee interviews, employment, earnings or employer decisions.
Protect your sign-in email and credentials. Do not use CHNGE for fraud, impersonation, unlawful discrimination or unauthorised access. See Privacy information for how your information is used and how to request an export or deletion.
Plans and prices
Explore costs £7.50 for 30 days only, with no 7-day Explore product. Free accounts do not receive live market search. Plus costs £12 for 7 days or £29 for 30 days. Pro costs £19 for 7 days or £49 for 30 days. These are the total prices in GBP: KAB Group Ltd is not VAT registered. CHNGE adds no VAT or service fee at checkout. Your card provider may apply its own currency conversion fees. Pricing explains the features and search limits of each plan.
Paid purchases are for UK residents with a UK billing address, including Northern Ireland and excluding the Channel Islands and Isle of Man. Free accounts remain available outside this paid-sales territory.
When purchases are available, Stripe handles payment. Stripe first authorises the amount and CHNGE checks the billing address before collecting it. Unsupported authorisations are cancelled without capture; a bank may briefly show an authorisation as pending. Access begins only after confirmed payment. The purchase summary, confirmation email and Account show your plan, amount and paid period. A returned or pending checkout is not confirmation of payment. Signing up alone creates no subscription or obligation to buy.
One-off access and auto-renewal
You can buy one-off seven-day or 30-day access for Plus and Pro, or 30-day Explore access, by switching auto-renew OFF before purchase. New purchases start with auto-renew ON, clearly labelled, and require a separate unticked confirmation of recurring payments. With renewal confirmed, the same plan price is charged every 7 or every 30 days, according to your choice. A 30-day period is exactly 30 days, not a calendar month.
Turn off auto-renew in Account before the next charge to prevent future renewal. Your already paid period continues. Account confirms when the provider has accepted the change. If you cannot use Account, email support. A later price change will require a new purchase confirmation; these terms do not authorise an unannounced increase.
First-week extension
Start and complete an extension before the original first seven days expire. During an eligible same-plan first week, pay the difference to receive 30 days in total from your original start: £17 more for Plus or £30 more for Pro. This does not add 30 days after your first week. Review the summary and renewal choice before confirming. Starting an extension stops the old weekly renewal. If you abandon Checkout, the old renewal stays off until you explicitly resume it. Once payment is confirmed, any new renewal follows your freshly confirmed 30-day choice.
Upgrades and downgrades
During active Explore access, request a Plus or Pro upgrade quote in Account and select its 7- or 30-day cadence. Active Plus may upgrade to Pro at its existing cadence. Unused paid value reduces the price of the new full upgraded period. The quote shows your credit, amount due, duration and expiry. It is not cash credit. The new period starts on confirmed payment. You separately choose and confirm any new recurring arrangement; the previous renewal is stopped and no overlapping subscription or entitlement continues. Any enabled renewal follows the upgraded plan and cadence. The original access record, receipts and saved work remain in history. To downgrade, stop renewal and select the lower plan when your paid period ends. Your current rights remain until that date.
Immediate access, cancellation and refunds
You can notify us of cancellation within 14 days of entering your access contract. Before payment, we separately ask for your express request to begin supplying continuous access immediately during that period. Where you received the required cancellation and cost information and lawfully requested immediate supply, a refund may deduct the time-proportionate price of access actually supplied until you notify us. The deduction is rounded down to whole pence. We do not impose cancellation fees or charges per generation or download. Where required consent or information is missing, we make no such deduction.
We treat the paid workspace as an ongoing service. Generated and downloadable outputs do not separately waive your cancellation rights, and downloading a CV does not automatically remove your right to cancel ongoing access. We do not seek a digital-content cancellation waiver. New contracts have no voluntary blanket full-refund guarantee. A full-refund promise made under an earlier accepted contract is still honoured.
Use “Cancel a contract or request a remedy” in Account, or send a clear cancellation request to info@chnge.life or our registered address. You do not need a reason, a specific form or a paid plan to contact us. We record and acknowledge the time of your request and stop future renewal. A straightforward statutory cancellation ends paid service at the request time; your saved work remains. Stopping renewal alone keeps the paid period and does not request a refund.
Service problems, disputed supply, missing information and exceptional cases receive review instead of an automatic refusal. You may use the same request route outside the initial 14 days for other cancellation or remedy rights. Where a refund is due, we issue it without undue delay and within the applicable 14-day legal deadline, using the original payment method without a refund fee. Bank display times vary. Rights concerning reasonable care and skill, repeat performance, price reduction and other mandatory remedies remain.
Optional cancellation form
You can copy this into an email or letter. You do not have to use this wording.
To KAB Group Ltd, info@chnge.life, at the registered office above: I wish to cancel my CHNGE paid access contract. Account email: [your email]. Purchase date: [date]. Name: [name]. Address: [address]. Date of this request: [date]. Signature: [only if sent on paper].
After access ends
When a paid period ends, live market search stops. Expiry does not delete your saved profile, master CV, documents, application history, acquired reports, notes or historic coaching outputs. These remain available to read, edit and download. Essential account, authentication and billing messages do not require a paid plan or marketing consent. Optional career notifications remain subject to plan eligibility and your preferences.
Problems and your rights
Contact support if CHNGE or a payment is not working as described. Include your account email and what went wrong, but never send card details or sign-in codes. Nothing in these terms excludes rights or liability that cannot lawfully be excluded. Mandatory consumer protections in your country of residence continue to apply.